英語飯店服務類UnitLessonPPT課件

1,HotelEnglish,MrsLiu,.,2,Unit1TheReservationDepartmentUnit2TheFrontDeskUnit3TheHousekeepingDepartmentUnit4TheFoodandBeverageDepartmentUnit5TheBusinessCenterUnit6TheFitnessandRecreationCenter,HotelEnglish,預訂部,前臺,客戶部,餐飲部,商務中心,健身娛樂中心,.,3,Lesson1IndividualReservationLesson2GroupReservationLesson3GuaranteedHotelReservationLesson4CancellationofHotelReservation,Unit1TheReservationDepartment預訂部,個人預訂,有保證預訂,團體預訂,團體預訂,.,4,Learntoreserveroomsforindividualguest.Typesofrooms.Othersvocabulary.Dialogue.,Lesson1IndividualReservation,.,5,Singleroom.Doubleroom.Standardroom.Twinroom.Tripleroom.Rollawaybed.Insidestaterooms.Outsidestaterooms.Balconystaterooms.Suite.,Typesofrooms.,.,6,Tripletrpladj.三倍的；三方的Presidential,prezdenladj.總統(tǒng)的Suiteswitn.套房Standardstnddadj.標準的Rollawayrul,weiadj.可滾移的,Newwords,.,7,Singleroom,.,8,Doubleroom,帶一張雙人床的單人房。

9,帶兩張單人床的雙人房，確定可以住兩人Twinroom,.,10,Standardroom,標準間，基本是兩張床，有可能只有一張大床（如大床），多數為一位客人入住設計，國內，與twinroom無太大區(qū)別11,Tripleroom,三人間12,Rollawaybed,折疊床,.,13,InsideStaterooms,內艙房14,OutsideStaterooms,海景房15,BalconyStaterooms,陽臺房16,Juniorsuite.Bundsuite.Royalsuite.Standardsuite.Deluxesuite=honeymoonsuite.Presidentialsuite=thebestsuite.,Suite,.,17,Juniorsuite,簡單套房18,Standardsuite,標準套房19,Deluxesuite=honeymoonsuite,豪華套房20,Presidentialsuite,總統(tǒng)套房21,Bundsuite,外灘套房22,Deluxeroom豪華房Businessroom商務房Superiorsuite高級套房Businesssuite商務套房,Othersvocabulary,.,23,Words.Theprocessofthetelephonereservation.Phrases.Serviceterms.Typeofhotels.,Dialogue,.,24,requirerkwavt.需要；要求；命令bundbndn.外灘chargetdv.收費reductionrdknn.降價peakpikn.高峰discountdskantn.打折limousinelmzinn.豪華轎車contactkntktv.聯(lián)系expiration,ekspre)nn.期滿confirmation,knfmenn.確認；證實Reservationrezvenn.預約，預訂；保留,Words,.,25,1.接電話是不可以簡單地回答“hello”，而應報上自己的公司或所屬公司單位名稱。

例：“GoodMorning(afternoon/evening)!_Hotel!或_Hotelreservations!MayIhelpyou?”May/CanIhelpyou?Couldyou?WhatcanIdoforyou?IsthereanythingIcandoforyou?,Theprocessofthetelephonereservation電話預訂流程,.,26,2.登記及房型常用詞匯前臺：theFrontDesk大堂：LobbyBar登記：Register押金：Deposit姓：FamilyName/Surname全名：FullName推遲：Delay/postpone取消：Cancel確定：Confirm預訂：Book/Reserve,Theprocessofthetelephonereservation電話預訂流程,.,27,3.一般性的回答Isee,sir.Noproblem.Certainly.Ok.Surely.Yes,sir(madam).4.當客人的英語難以理解時a.面對客人的疑問，不要只是一味地回答Yes,Yes.b.聽不懂，要向客人提出疑問，或是先向對方說“Justamoment,please.”c.Pardon?Pardonme?Ibegyourpardon?5.Welcome,sir(madam).Welcometo_Hotel,sir(madam).,Theprocessofthetelephonereservation電話預訂流程,.,28,Dialogue,.,29,CanIhelpyou?這是口語中一句極為常用的句子（也說WhatcanIdoforyou？或MayIhelpyou？等），廣泛用于商店、飯店、旅館、郵局、辦事處等場所，作為對顧客的招呼語。

其本義是：要我?guī)兔?？我可以幫你嗎？我能替你做點什么嗎？但具體含義要視場合而定CouldI_?MayI_?Idliketodo我想做某事Itsthefirsttimethat第一次做某事lookforwardton/Ving期盼、期待,Dialogue,.,30,expecttodosth期待或期望去做某事Howlong_?指多長時間，主要用來對一段時間(如threedays,fourweeks等)提問：howlongdoyouthinkyoullbegone?你想你會離開多久?Howmuch_?howmuch后面需要加不可數名詞，比如錢（money)、時間（time)、食物（food)等howmany后面接可數名詞，如動物（ainimal)、地點（place）、人（people)等等Dialogue,.,31,CouldItakeyourname?您叫什么名字？Atwhattimewillyouarrive?您幾點到達？Howlongdoyoureservetworooms?您要以誰的名字預訂？Whattypeofroomdoyourequire?您想要什么房間？,Usefulexpressions,.,32,BusinessHotelsBusinesshotelsaremainlysetupforbusinesspeople.Theyareusuallylocatedindowntownorcommercialhubofacity.,Typeofhotels,商務酒店是以商務客人而非旅游度假客人為主的酒店。

與度假客相比，商務客對于酒店的選擇更挑剔，同時也愿意為服務支付高價格酒店還要有宴會廳、會議室和商務中心一家好的商務酒店通常具備以下特點:位置好，距離商務活動中心比較近酒店的商務設施齊全33,Businesshotels,.,34,Businesshotels,.,35,VacationHotelsVacationhotelsaredesignedforpeopleonvacation.Thenareusuallyveryclosetotheplacessuchasthebeach,thehotspringandscenicspots.假日酒店多為度假的人群而設計的一般多在各主要城市及度假勝地、服務設施更全的地方Typeofhotels,.,36,VacationHotels,.,37,VacationHotels,.,38,VacationHotels,.,39,EconomyHotelsEconomyhotelsareakindofchainhotels.Thenearngoodreputationfortheirlowpricesandconsiderateservices.經濟型酒店因剝離了高星級酒店的大量非核心功能，只為消費者提供安全衛(wèi)生的客房服務(床+衛(wèi)浴)，從而使顧客花較少的錢就能享受睡眠，填補了高星級酒店太貴與低星級酒店和社會招待所價格低但衛(wèi)生、服務沒有保障之間巨大的市場空間。

Typeofhotels,.,40,EconomyHotels,.,41,Lesson2GroupReservation,.,42,Words:agencyednsin.經銷處,代理行tarifftrfn.價目表travelagency旅行社tariff價目表keycard電子開門卡；出入證,LookandLearn,.,43,LookandLearn,travelagency,tariff,Keycard,.,44,Words:consistknsstv.組成superiorsupradj.高級的systemsstmn.制度cotktn.有圍欄的兒童床offerfv.提供depositdpztn.押金,Dialogue,.,45,wouldliketodowouldliketodo是固定搭配would的用法如下1）wouldlike；Wouldliketodo=wantto想要，為固定搭配Wouldyouliketogowithme?2）Willyou?Wouldyoulike?表示肯定含義的請求勸說時，疑問句中一般用some,而不是anyWouldyoulikesomecake?3）否定結構中用will，一般不用would,wontyou是一種委婉語氣。

Wontyousitdown?,Phrases,.,46,consistofbemadeupof；becomposedof由組成；包括Carbondioxideconsistsofcarbonandoxygen二氧化碳由碳和氧組成Manconsistsofsoulandbody人由靈魂和肉體組成Thesocietyconsistsof30members這個協(xié)會有30個會員組成Oneyearconsistsof365days一年有365天Phrases,.,47,thankyouforThanksfor和Thankyouforyour后面都跟名詞或動名詞，表示感謝，具體意思可根據語境來理解和翻譯外國人之間表示禮節(jié)和客氣也常用這2個句型，即使是你沒有幫他們什么忙但他感到占用了你的時間，也會說Thankyouforyourtime.,Phrases,.,48,KnowwheretostayBookingdiscounthotelsdoesntmeanthatyouhavetosacrificethequalityofyourstay.Youwillfindmanycut-ratehotelsinsafeenjoyableareas.Keepinmindthatbookingahotelawayfrommajortouristsitesandcitieswillensurethecheaprates.sacrificeskrfasv.貢獻，犧牲touristtrstn.旅行者ensurenuv.保證，確保打折的酒店并不意味著犧牲你的入住質量。

你會發(fā)現許多特價酒店坐落在既安全又舒適的地方記住想要便宜的價格就要預訂遠離旅游景點或旅游城市的酒店Reading,.,49,AvoidpeaktravelseasonsAvoidingthemostpopularmonthsoftraveltoyourdestinationwillsaveyourmoney.avoidvidv.避免destinationdestineinn.目的地避免在旅行旺季出行可以為你節(jié)省開銷Reading,.,50,SearchonlineGoonlineandviewpricesforhotels.Youmightfindmanysitesarehelpful.Besuretocompare3or4differentsitestofindthecheapesthotelrates.sitesaitn.網站，網點上網尋找酒店時，有許多網站可供參考但想要找到最便宜的酒店，一定要在3、4家不同的網站比較Reading,.,51,ConsiderahostelAgreatwaytosavemoneyonhotelaccommodationsisstayingatayouthhostel.Youthhostelsusuallyofferbunkbeds.accommodation,kmdeinn.住宿hostelhstln.旅舍，招待所bunkbkn.床鋪，上鋪，下鋪一個不錯的省錢方式就是住青年旅舍。

青年旅舍可以提供上下鋪的床位Reading,謝謝觀看！,。