第十五屆全國(guó)旅游院校服務(wù)技能飯店服務(wù)大賽英語(yǔ)口語(yǔ)測(cè)試題庫(kù)

第十五屆全國(guó)旅游院校服務(wù)技能（飯店服務(wù)）大賽英語(yǔ)口語(yǔ)測(cè)試題庫(kù)一、客房服務(wù)1.詞匯題號(hào)1中文術(shù)語(yǔ)門禁系統(tǒng)酸性清洗劑電源轉(zhuǎn)換插座空調(diào)英文術(shù)語(yǔ)Access Control Systemacid-based cleaneradapter /adaptorair conditioningalarm buttonalarm clock2345警報(bào)按鈕鬧鐘67服務(wù)設(shè)施/用品煙灰amenity8ash9煙缸，煙灰盅智能窗簾系統(tǒng)自動(dòng)清掃機(jī)器人自動(dòng)窗簾兒童看護(hù)員行李架ash urn /ashtrayautomated curtain systemautomatic cleaning robotautomatic curtainsbaby sitter1011121314151617181920212223242526272829baggage / luggage rackbasin水（臺(tái)）盆沐浴露bath gel/lotionbath mat地巾浴袍bath robe浴毯，浴用墊腳巾香皂bath rugbath soap浴巾bath towel浴盆（缸）浴室bath tubbathroom浴室客用品沙灘浴巾床上布草鋪床bathroom supplybeach towelbed linenbed making褥子，墊被床架bed padbed stock1 3031323334353637383940414243444546474849505152535455565758596061626364656667686970床頭燈床罩bedside lampbedspread毛毯，毯子百葉窗女士襯衫寫字臺(tái)防盜自動(dòng)警鈴紐扣blanketblindblousebureau deskburglar alarmbutton地毯carpet警告caution天花（板）中央控制系統(tǒng)頻道ceilingcentral control systemchannel走客房香煙check-out roomcigarette煙蒂cigarette bud/burncleaning chemicalscleaning clothcloset化學(xué)清潔劑清潔抹布壁櫥云平臺(tái)外套，上衣衣架cloud platformcoatcoat (clothes) hangercoffee makercolor-fast咖啡機(jī)不褪色的掉色的梳子color-runcomb補(bǔ)償，賠償走廊compensatecorridor禮貌的嬰兒床窗簾courteouscrib /baby bed /baby cotcurtain損壞，損傷濕布damagedamp clothdeadbolt鎖鈕清掃deep /thorough cleaningdeliver laundrydeparture roomdeposit送衣預(yù)離房存放，押金清潔劑撥號(hào)音殘障客人detergentdial tonedisabled /handicapped guest2 7172打擾請(qǐng)勿打擾門把菜單（牌）門道，門廊水滴disturbDND=Do Not Disturbdoor knob menudoorway737475drip76干洗dry cleaningdust77抹灰78垃圾箱dustbin/garbage binduster79除塵器80羽絨被單羽絨被duvet sheetduvet/down quiltelectronic keyelevator/liftemergency contactemergency exit (door)equipment8182電子鑰匙電梯8384緊急聯(lián)系方式安全門8586設(shè)備87逃生圖evacuation planexec. (executive) floorexpress laundry serviceextra bed88行政樓層快洗服務(wù)加床899091額外枕頭/毯子人臉識(shí)別面巾extra pillow/blanketface recognitionface towel/clothfacial tissuefade929394面巾紙95褪色96龍頭faucet/tap97羽絨枕頭火警，防火警報(bào)器消防通道急救箱feather pillowfire alarm9899fire exit100101102103104105106107108109110111first aid kit平面圖floor plan沖洗flush乳膠枕頭折疊foam pillowfold冰箱fridge垃圾garbage抓桿grab bar/railguest needshairdryer客人需求吹風(fēng)機(jī)扶手，手抓桿方（手）巾hand railhand towel3 112113114115116117118119120121122123124125126127128129130131132133134135136137138139140141142143144145146方便殘障人士的/無(wú)障礙的高清液晶電視床頭板handicap friendlyHD LCD TVheadboard客房服務(wù)通暖空調(diào)冰桶housekeepingHVACice bucket身份驗(yàn)證賠償identification verificationindemnity內(nèi)線（房?jī)?nèi)）電話室內(nèi)保險(xiǎn)箱熨衣板和熨斗夾克衫in-house callin-room safeironing board and ironjacket按摩浴缸無(wú)鑰匙進(jìn)出臺(tái)（油）燈待洗衣服，洗衣房洗衣袋Jacuzzikeyless entry and exitlamplaundrylaundry baglaundry form / listlaundry servicelight bulb洗衣單洗衣服務(wù)燈泡布草linen本地（埠）電話鎖local calllock失物招領(lǐng)處維修部Lost and Foundmaintenance departmentmaintenance servicemake up roomsman-made fibermattress維修服務(wù)整理房間人造纖維床墊褥子，墊被床墊套mattress padmattress protectormend/sew縫補(bǔ)小冰箱/小酒吧監(jiān)控minibarmonitor用拖把拖，擦拭馬克杯，口杯（帶把柄的圓形）mopmug147148149150151多媒體娛樂(lè)床頭柜multimedia entertainmentnightstand便條本notepad通告notice4 152153154155156157158159160161162163164165166167168169170171172173174175176177178179180181182183184185186187188189190191192發(fā)生故障暫停服務(wù)個(gè)性化服務(wù)枕頭OOO(Out of Order)OOS（Out of Service)personalized servicepillow枕套pillow case枕巾pillow cover /slippillow shakerplug枕芯插頭電源板power bar / strippublic area (PA)quilt公共區(qū)域被子被套quilt cover收音機(jī)鬧鐘刮須刀radio and alarm clockrazor遙控器remote controlroll-away bedroom card折疊床門卡房間清潔房間設(shè)備控制客房送餐服務(wù)寄存保險(xiǎn)箱安全保障當(dāng)日洗衣服務(wù)服務(wù)指南針線包room cleaningroom device controlroom servicesafe deposit box/lockersafety assurancesame day laundry serviceservice guidesewing kit洗發(fā)液shampoo床單sheet擦鞋套shoe shine mittenshoe shine spongeshoeshine擦鞋海綿擦鞋服務(wù)短褲shorts淋浴shower浴帽shower cap浴簾shower curtainshower headsignage淋浴蓮蓬頭/花灑指示牌面（臺(tái)）盆臺(tái)面sinksink counterslippers拖鞋智能空調(diào)智能照明smart air conditionersmart lighting5 193194195196197198199200201202203204205206207208209210211212213214215216217218219220221222223224225226227228229230231232233智能門鎖智能鏡子智能客房設(shè)備智能音箱智能電視智能洗衣煙霧傳感器肥皂smart locksmart mirrorsmart room devicesmart speakersmart TVsmart washingsmoke sensorsoap皂碟soap dish插座socket沙發(fā)sofa污（換洗）布草換洗衣物袋文具soiled linensoiled linen bagstationeryswab棉花棒（簽）毛衣，羊毛衫打掃sweatersweep開關(guān)switch泡茶用具電話聽筒行竊，偷竊的事例或行為瓷磚，地磚馬桶，廁所，衛(wèi)生間馬桶池tea makertelephone receiverthefttiletoilettoilet bowltoilet papertoilet roll衛(wèi)生紙筒紙?jiān)∈矣闷废词闷犯鼡Q牙刷toiletriestoiletries replacementtoothbrushtoothpastetouchscreen paneltowel牙膏觸摸屏毛巾變壓器transformertray托盤熨褲?rùn)C(jī)trouser presstub浴缸開夜床（做晚床）服務(wù)真空吸塵器吸塵器turn down servicevacuumvacuum cleanervalet servicevaluables洗熨燙服務(wù)/泊車服務(wù)貴重物品6 234235236237238239240241（帶鏡子的）梳妝臺(tái)視頻會(huì)議語(yǔ)音指令電壓，伏特?cái)?shù)衣柜vanityvideo conferencingvoice commandvoltagewardrobe輪椅wheelchair無(wú)線音響無(wú)線上網(wǎng)wireless audiowireless internet access2.句子翻譯題號(hào)題目參考答案對(duì)不起，我不是有意要打擾您。

我過(guò) I’m sorry, but I didn’t mean to disturb you. Ican come back later.您要換床單而不用換毛巾？這沒(méi)問(wèn) Change the bed but don’t change the towels?123一會(huì)再來(lái)No problem.Good afternoon. Do you need anything else forthe room?下午好您的房間還需要些什么嗎？Is there anything else I can do for you?Perhaps you have some laundry I can take tobe cleaned.您還需要些什么？或許我可以幫您把換洗衣服拿去洗一下45I’m very sorry for your inconvenience, Mr.海克先生，很抱歉我來(lái)給酒店維修工程師打個(gè)電話Hayek.Pleaseallowmetocallourmaintenance engineer.I’ll send someone up right away and have itcleaned again.6789我立刻派人上樓來(lái)再打掃一遍。

先生，我馬上給您拿一些干凈毛巾到 I’ll bring up more towels to your room rightaway, sir.吸塵器可能會(huì)有點(diǎn)吵，會(huì)不會(huì)打擾您 The vacuum cleaner may be a little noisy. Isthat alright?普特南先生，晚上好！我現(xiàn)在可以為 Good evening, Mr. Patten. May I do the您房間呢？您開夜床嗎？turn-down service now?The room has extra wide doorways andcorridors, with extra space around the furniturein the room.房間有加寬的門廊和走道，而且家具之間預(yù)留了更多的空間10對(duì)這個(gè)問(wèn)題我覺(jué)得非常抱歉，讓我來(lái) Let me have a look at it. Our apologies for the1112檢查一下problem.快洗服務(wù)需要兩個(gè)小時(shí)，但是價(jià)格更 The express laundry service will take two貴一些。

hours and will cost more.我來(lái)給您送洗好的衣服我把襯衫掛 I am here to return your clothes. I will hang the在您的衣櫥衣架上吧shirts up on hangers in your closet.1314您的吹風(fēng)機(jī)的電壓看上去應(yīng)該是220 It looks like your hair dryer is 220 volts, the伏特，和中國(guó)的電壓一樣same as in China.7 If you borrowed an adapter, please give it back如果您借一個(gè)轉(zhuǎn)換插座，離店前一定要?dú)w還如果不歸還，就會(huì)發(fā)生費(fèi)用 when you leave. If not, there will be a chargefor it.15我理解，但是這恐怕不行這項(xiàng)服務(wù) I see, but I'm afraid that's not possible. That1617是不符合酒店規(guī)定的service is against our hotel’s regulations.您需要我什么時(shí)間回來(lái)幫您打掃房 What time would you like me to come back toclean your room?間呢？女士，沒(méi)問(wèn)題。

我們總會(huì)按照您的要 Certainly, madam. We can always clean your求提早收拾房間有什么需求盡管告 room(s) earlier on your request. Just let us18訴我們know what you need.不客氣先生，夫人，晚安，祝你們 You're welcome. Good night, madam, sir, anddo have a very pleasant evening!很高興聽到您在我們這住得很開心 I'm glad you enjoyed your stay here. Please1920晚上過(guò)得開心希望很快再能見到您come again soon.You can adjust the lighting, temperature, andeven the curtains in their rooms using thesmart control panel or mobile app.您可以使用智能控制面板或移動(dòng)應(yīng)用程序調(diào)節(jié)房?jī)?nèi)燈光、溫度和窗簾。

2122通過(guò)語(yǔ)音命令，您可以在無(wú)需物理接 With voice commands, you can control their觸任何按鈕的情況下控制房間內(nèi)的 room's smart devices without needing to智能設(shè)備physically touch any buttons.The smart room system integrates with variousdevices, such as lights, air conditioning, andentertainment systems, providing a seamlesscontrol experience.智能客房系統(tǒng)與各種設(shè)備（如燈光、空調(diào)和娛樂(lè)系統(tǒng)）集成，提供無(wú)縫的控制體驗(yàn)23我們?yōu)槊總€(gè)房間都配備了視頻會(huì)議 We've provided the necessary equipment for所需的設(shè)備，包括高清攝像頭和麥克 video conferencing in each room, including an2425風(fēng)。

HD camera and microphone.您可以在應(yīng)用程序中申請(qǐng)加急服務(wù) You can request express service in the app.但請(qǐng)注意，加急服務(wù)可能會(huì)產(chǎn)生額外 However, please note that express service may的費(fèi)用incur additional fees.8 3.應(yīng)景服務(wù)題號(hào)題干參考答案Attendant: Good morning. Do you need anythingfor the room?The room attendant is servicing a Guest: Yes, I need more bath towels.guest’s room. The attendant: 1) Attendant: Bath towels. Do you want two?greets the guest and offers to help; Guest: Yes, that’s fine.2) repeats what the guest wants and Attendant: Here you are.asks how many; 3) gives the Guest: Thank you.1towels; 4) asks about extra service; Attendant: Is there anything else you need?5) introduces his or her own name Guest: No, that’s great.and leaves with good wishes.Attendant: My name is Gina. Please let me know ifthere is anything else you need. Have a goodafternoon！Attendant: Housekeeping. May I come in?Guest: Yes.The room attendant knocks at thedoor of the guest room. He or she:1) asks to enter the room; 2) sayssorry for not intending to disturband agrees to do the servicing later;3) repeats the guest’s requests.Attendant: I’m sorry. I didn’t mean to disturb you. Ican come back later.2Guest: Just a minute. When you clean the room,would you mind changing the bed, but not thetowels?Attendant: Change the bed but don’t change thetowels? No problem. I’ll come back later.Attendant: Good afternoon. Do you need anythingfor the room?The room attendant is servicing aguest’s room. The attendant: 1)greets the guest and offers to help;2) tells the guest where the hairdryer is placed; 3) repeats theguest’s requests and agrees to bringthem in quickly.Guest: Yes, I need a hair dryer.Attendant: It should be on the wall in the bathroom.Guest: Yes, please. Could I get a couple of moretowels and another blanket?3Attendant: Yes, madam, more towels and oneblanket. We will get them to you right away.9 Attendant: Housekeeping. May I come in, madam?Guest: Yes, thanks for coming so quickly.The room attendant knocks at the Attendant: Certainly, madam. How can I help you?door in response to a guest’s Guest: I'd like some fresh towels in the suite when Irequest for the turn-down service. get back this evening.She or he: 1) enters the room Attendant: I’ll get them immediately. Would youpolitely; 2) offers help; 3) agrees to like me to also change the bed sheets?do as requested and offers bed sheet Guest: Yes, that would be nice. Could you also turnchanging service; 4) offers to help down the covers?456with laundry service.Attendant: Is there anything else I can do for you?Perhaps you have some laundry I can take to becleaned.Attendant: Housekeeping. May I come in?The room attendant knocks at the Guest: Come in, please.door in response to a guest’s Attendant: Good evening, Mr. Patten. May I do therequest for the turn-down service. turn-down service?She or he: 1) enters the room Guest: Sure. Please go ahead. I don’t like thesepolitely; 2) offers to turn down the foam pillows very much.room; 3) agrees to change the foam Attendant: No problem. I will change them forpillows for more comfortable ones; more comfortable ones.4) offers to do other turn down Guest: Thank you. I appreciate that.services.Attendant: Shall I draw the curtains for you?Guest: Yes, please. I didn’t realize it is so late.Guest: I don’t like these foam pillows very much.Attendant: No problem. I will change them forThe room attendant is turning down feather pillows for you.a guest room. She or he: 1) agrees Guest: Thank you. I appreciate that.to change the foam pillows for Attendant: Shall I draw the curtains for you?more comfortable ones; 2) offers to Guest: Yes, please. I thought I might go down toclose the window curtains; 3) one of your restaurants. Which restaurant do yourecommendsarestaurant;4) recommend?responds to the guest’s “thank-you” Attendant: The Chinese restaurant on the secondand leaves politely.floor is very good.Guest: Oh, great. Thank you.Attendant: You are very welcome. Goodbye.10 Attendant: Nice to meet you, Ms. Smith. I am goingto show you the handicapped facilities in this room.The room attendant explains to Ms. Guest: Thank you.the Attendant: First, the room has extra wide doorwaysSmiththefacilitiesforhandicapped. She or he: 1) says his and corridors, with extra space around the furniturepurpose; 2) explains the facilities in the room.789for the handicapped (the door, the Guest: Can someone in a wheelchair move aroundfurniture); 3) explains the specially easily?designed door handles; 4) explains Attendant: That’s right. Also the door handles arethe specially designed facilities by low so they are easy to reach.the bed.Guest: That is a good idea.Attendant: Over here, by the bed, there are stiffhandles.Attendant: Good afternoon, Ms. Wang. Youreported a problem?Guest: Yes, that’s right. My shower is running hotand cold.The room attendant is called to Ms.Wang’s room. She or he: 1) greetsand asks about the problem; 2)makes apologies and promises tosolve the problem; 3) asks aboutextra requests; 4) agrees to meet therequest and leaves politely.Attendant: Our apologies for the problem. I willhave someone to repair the shower.Guest: Thank you.Attendant: Is there anything else I can do?Guest: I need a new light bulb for the desk lamp.inthe bedroom.Attendant: I will change it for a new one. Have agood day. I will come back shortly.Attendant: Good afternoon, Ms. Lee. I am here tocollect your laundry.Guest: Yes, that’s right. Come in.The laundry attendant gets laundryfrom Ms. Lee’s room. He or she: 1)greets and asks about the laundry; 2)asks about how many pieces oflaundry; 3) offers to fill out thelaundry list; 4) explains the expresslaundry service policy.Attendant: How many items do you have for washing?Guest: Well, I have this skirt suit that needs to bedry-cleaned.Attendant: Let me fill out the laundry list for you.Guest: Oh, thank you. I forgot to do that. Can I getthis done by express service?Attendant: The express service will take two hoursand will cost more. Is that OK?Guest: Yes, that’s fine. Thank you.11 Attendant: Good afternoon, Mrs. Smith.Guest: Hello. I need to borrow an adapter.Attendant: An electrical adapter, certainly.Guest: I want to plug in my hair dryer.Attendant: Do you know what voltage it uses?Guest: No. Is that important?The room attendant is called to Mrs.Brown’s room. She or he: 1) greetsthe guest; 2) repeats the guest’srequest (for example, borrowing anadapter) and agrees to do as told; 3)10asksaboutthevoltageoftheAttendant: Electronics may need a transformer if thevoltage is different. Is it from the USA or fromEurope? The USA is 110 volts, and Europe is 220volts.hairdryer; 4) explains the reason forneeding a transformer and tells aboutthe voltages in the USA and Europe.Guest: Hello, could you introduce the smart roomcontrol system facilities at your hotel?Front Desk: Certainly. Our hotel's smart roomcontrol system is very advanced, and brings you amore convenient, comfortable, and personalizedstay.Theguestinquiresaboutthefunctions of the hotel's smart roomcontrol system(智能客房控制系統(tǒng) ).The front desk: 1)says that the systemGuest: What specific functions does it have?Front Desk: Firstly, you can control lighting, airconditioning, curtains, and other devices throughthe smart control panel in the room or via a mobileapp.isadvanced,comfortableandpersonalized; 2) says that the guestscan control the room through thesmart control panel in the room or viaa mobile app; 3) introduces the smartcurtain system; 4) mentions other11Guest: Can the curtains also be controlled?Front Desk: Yes, our smart curtain system can beopened, closed, and adjusted via the control panelor app.functions:smartdoorlocks,environmental monitoring, and alarmfunctions.Guest: That sounds very convenient. Are there anyother functions?Front Desk: Of course, our smart room controlsystemalsoincludessmartdoorlocks,environmental monitoring, and alarm functions.Attendant: Mrs. Green. How may I help you?Guest: I’d like to know if you could find me ababysitter to take care of my little son.Attendant: Yes, our specially trained staff can offerchild care service.The room attendant is called toMrs. Green’s room. She or he: 1)greets the guest and offers help; 2)says something about the hotel’schild care service and trained staff;3) asks about the child’s age andexplains why; 4) tells the guestabout the babysitting price (with aminimum of four hours).Guest: That’s good.12Attendant: But we don’t take care of children under18 months old. May I know how old your son is,madam?Guest: His second birthday is only a week away.Attendant: We charge CNY 40 yuan for the serviceby the hour, for a minimum of four.12 Attendant: We charge CNY 40 yuan for the serviceby the hour, for a minimum of four hours.Guest: Quite reasonable.The room attendant is called toMrs. Green’s room to book thebabysitting service. She or he: 1)tells the guest the babysitting price(with a minimum of four hours); 2)asks about the time; 3) repeats thetotal hours of the service and asksabout the guest’s room number; 4)leaves politely.Attendant: For how many hours do you need theservice?Guest: Well, I’ll have to leave at 5:30 p.m. andwon’t return until midnight.13Attendant: OK, that’ll be about 6 hours. Your roomnumber, madam?Guest: 1206, the name is Mrs. Green. Thank youfor your help.Attendant: We are always at your service.The room attendant knocks at the Attendant: Housekeeping. May I come in?door of a guest room to do the Guest: Yes, please.turn-down service. She or he: 1) Attendant: Good evening. May I do the turn-downasks to enter the room; 2) greets the service for you now?guestsandofferstodothe Guest: What do you mean by that?turn-down service; 3) explains the Attendant: For the turn-down service, I’ll take awayturn-down service (four things to the bed coverlet and fold up the corner of thedo: bed coverlet, corner of the blanket. Besides, I’ll draw the curtains and turn onblanket, c。